Privacy Policy
Last updated: June 2026
Tri-Cities EV Charger provides EV charger installation services in Kennewick, Richland, Pasco, and surrounding areas in Washington State. This privacy policy explains how we collect, use, and protect information when you visit our website at tricitiesevcharger.com.
Information We Collect
Information you give us
When you call us, you may provide your name, phone number, address, and details about your EV charger installation project. We use this information only to respond to your inquiry and schedule your installation.
Information collected automatically
When you visit our website, we use Google Analytics to collect standard internet log information including your IP address, browser type, pages visited, and time spent on the site. This information is used in aggregate to understand how visitors use our site. We do not use it to identify individual visitors.
Call recordings
Calls to our tracking number may be recorded for quality assurance purposes. Callers are notified of this at the beginning of every call. Call recordings are stored securely and are not shared with third parties except as required by law.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiry about EV charger installation
- Schedule and complete your installation
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.
Cookies and Tracking
Our website uses Google Analytics, which places cookies on your device to help us understand how visitors use our site. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.
We do not use advertising cookies, retargeting pixels, or any other tracking technology beyond Google Analytics.
Call Recording Disclosure
In compliance with Washington State law (RCW 9.73.030), all parties are notified at the beginning of any recorded call. By remaining on the call after the disclosure announcement, you consent to the recording. Call recordings are used solely for quality assurance and are not sold or shared with third parties.
Data Retention
- Call recordings are retained for 90 days and then deleted.
- Inquiry information (name, phone, project details) is retained for 12 months and then deleted.
- Google Analytics data is retained per Google's standard data retention settings.
Third-Party Services
Our website uses the following third-party services:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website traffic analysis | google.com/policies/privacy |
| CallRail | Call tracking and recording | callrail.com/privacy |
| Lovable | Website hosting | lovable.dev/privacy |
We are not responsible for the privacy practices of these third-party services.
Your Rights (Washington State Residents)
Under Washington State law, you have the right to:
- Know what personal information we have collected about you
- Request that we delete your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
To exercise any of these rights, contact us at the information below.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your information, contact us at:
Tri-Cities EV Charger
Serving Kennewick, Richland, and Pasco, WA
Phone: (509) 245-2606
Website: tricitiesevcharger.com